Ministry Ideaz

Missing an item?: Please be sure to double-check the contents of your order before contacting us. If something seems missing, check that the package (on the outside) doesn't say "package 1 of 2". Smaller items might be tucked inside the pockets of larger items. If you are indeed missing an item, please contact us as soon as possible. If your entire order hasn't arrived you will need to file a lost order claim.
Decided you no longer want the item?: If you decided you no longer want the item, we accept returns for new unused merchandise up to 60 days from purchase date. Please read the instructions carefully. RMAs must be in writing to avoid misunderstandings. Therefore we only give out RMAs via email or fax, and not over the telephone. Please do not telephone us to process your return. Request an RMA (Return Merchandise Authorization) from this form. Also include your name and postal code as it appears on your packing slip, and your daytime telephone number in case we need to call you. We will send via fax or email the return instructions, and will refund you to the same payment method used when purchasing, after we inspect and ensure that the products are in unused and resalable condition. Please note that shipping costs are NOT refundable. Also note: If you return any items from an order that received free shipping, the original shipping savings associated with the returned item(s) will be deducted from the refund amount unless the return was due to our error.
Defective item(s), Damaged item(s), Wrong item(s) received?: Please follow the RMA instructions below carefully, and we will make sure that the issue is resolved as quickly as possible.

Defective Products: During the handcrafting of our leather and imitation leather products, our artisans took special care to preserve and enhance the elegance of the quality materials. Unfortunately, errors do happen from time to time: a seam was missed, a wrong pattern was used, etc. If something slipped through our quality control process and you received a defective product, we sincerely apologize and will make it right as soon as possible. Please request an RMA (Return Merchandise Authorization) via the contact us form including a brief note describing the defect. Also include your name and postal code as it appears on your packing slip, and your daytime telephone number in case we need to call you. We will reship your item, and pay for you to return the defective item to us. You are required to return the defective item within 30 days to avoid being charged for both the replacement and the original. Important note for genuine leather products: Variations in tone, marks and lines are natural characteristics of genuine leather, and not defects.

Damaged Products: Evidence of tampering with the package? If the package seems to have been "punctured" or "opened and resealed," please check the contents very carefully. All products that leave our warehouse are brand new and undamaged*. Our leather and leatherette products are handmade with utmost care. But once a package leaves our warehouse, it's up to the postal system. Although this is very rare, customs has been known to damage packages. If the item was punctured or slashed, this is what probably would have happened: Customs 'officially opens' the package to check for narcotics. They sometimes slash an item to see if narcotics are hidden on the inside of the item. We've also had reports of the entire package being poked with a very fine needle in lieu of being opened, damaging the contents all the way through with a fine hole. Even though the damage in these rare cases is not our fault we will take responsibility so that a replacement product gets to you. Please visit click here and follow the instructions in order to have the item(s) reshipped. We cannot reship unless these instructions are followed. You may also have a claim form faxed to you by calling 1-877-446-0784 (extension 6). Please take these steps immediately upon receiving the order, and no later than 24 hours after receiving the package.
*With the exception of irregular items we sell on auction and where the eBay listing explicitly stated that the item was damaged, including a picture of the damage.

Wrong item received: Despite our best efforts, the occasional packaging error is inevitable. If this has happened to you, please accept our sincere apologies. You may request an RMA (Return Merchandise Authorization) via the contact us form including a brief note detailing what you were expecting to receive and what you indeed received. In your note, please let us know the 2-letter code that is handwritten in pen on the packing slip. Also include your name and postal code as it appears on your packing slip, and your daytime telephone number in case we need to call you. We will reship your item, and pay for you to return the wrong item to us. You are required to return the wrong item received within 30 days to avoid being charged for both the replacement and the original.

WITHOUT EXCEPTION, NO REFUND OR REPLACEMENT WILL BE PROCESSED WITHOUT A VALID RMA#